Additional Policies and FAQs

LOST, STOLEN OR DELAYED ORDERS:

Unfortunately, we do not have any more information than you do or what your tracking information indicates. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of our control. Please contact your local post office and give them your tracking information.

If an item is marked as delivered, but you have not received it, please:

I. Verify that your shipping address is correct.
II. Check with anyone who might have accepted your package on your behalf (family, roommate, neighbor, etc.)
III. Take your tracking information to your local post office.
IV. Domestic packages must be missing for 21 days with an incomplete tracking record before we can file a claim and resend your order.

*Please be sure to verify that you have the correct mailing address prior to placing your order. If your shipping address is entered incorrectly, and you do not receive your order or it is returned, it is up to the buyer to repay shipping fees. If your order is in route to be returned to the sender, (us) and we do not receive it, your order will not be refunded as it is your responsibility to provide your correct shipping information.

Safety Tips:
Candles should never be left unattended. Please try to burn on a flat, heat resistant surface, away from drapes and other flammable materials. Keep away from children and pets. Do not touch the hot wax. DO NOT EAT. 911TheMedicine Candles and more is not responsible for user misuse and negligence.

CANDLE SAFETY TIPS, INSTRUCTIONS AND SUGGESTIONS:

Candles should never be left unattended. Safely extinguish your candle instead of leaving it unattended. Please do not leave your candle lit while you are asleep. Never burn your candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc. Keep burning candles out of the reach of children and pets. Trim candlewicks to ¼ inch each time before burning. Do not touch the hot wax or the fire of your lit candle. PLEASE DO NOT EAT YOUR CANDLE OR PUT THEM INTO YOUR MOUTH. 911TheMedicine Candles and more are not responsible for user misuse and negligence.

To get the most out of your candles, it is suggested that you burn your candles for a minimum of 2 hours, up to four hours. This will help to produce a room-filling fragrance for small to medium sized rooms as well as help you avoid any potential candle memory rings.

By purchasing an item, you'll be subscribed to 911TheMedicine's newsletter which may be emailed out periodically. If you do not wish to receive promotional e-mails (regarding new items, sales, coupons, etc.) from 911TheMedicine Candles and More, please let us know by sending an e-mail to 911TheMedicine@gmail.com. Please be sure that your e-mail includes your name. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from 911TheMedicine.