All Sales Are Final

911themedicine does not offer exchanges, returns, or refunds on any items sold in the online store.

Damage During Shipping

Should you receive a candle container that is broken you can receive 1 replacement free of charge.

In order to receive your replacement candle you must e-mail a photo of the broken candle container with the label showing to 911themedicine@gmail.com, within 24 hours of delivery.

Please include your first and last name as well as your order number in the body of the e-mail.

Many candles from 911themedicine will have small imperfections.

Wax Cracking

Because our candles are made with 100% soy the candles are very likely to have minor flaws on the surface of the candle after forming. Cracking and even holes in the surface of the candles are not considered damaged the candle will still burn when lit properly.

Why No Returns Or Exchanges

Our candles and more are handmade and hand poured, it takes time and effort to produce each product at the level of quality offered by 911themedicine. Returns, exchanges and refunds are not allowed simply because a customer doesn’t like the smell that practice would make it very difficult to offer the level of service 911themedicine hopes to provide.

Please read each candle scent profile with care and send any questions you may have via direct message on Facebook or Instagram page.